Regional Operations Administrator

Job Summary

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 36 distinct markets across 14 states, CHS is committed to helping people get well and live healthier. CHS operates 71 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

• Collaborates with Operations and Development team in conjunction with Regional President and hospital leaders to identify and pursue strategic growth opportunities in areas such as service line development, network integration, joint ventures, access point development, expansion of acute care and outpatient healthcare services, coordinated care networks, medical staff development and physician alignment.
• Coordinates with corporate subject matter experts in areas such as strategic planning, real estate, managed care, service line development, acquisitions, provider outreach and physician practice services to drive improved planning and performance
• Areas of focus: access points, real-estate, physician practice start-up acceleration plans, physician recruitment needs list / PCP pipeline, CON and regulatory matters, Competitive Position Review follow-ups

• Works with operational and financial leaders to ensure accurate forecasting, proforma modeling, goal setting and measurement metrics for key business development initiatives.
• Studies internal and external data sources to analyze market opportunities, trends and competitive dynamics in order to identify and implement short and long term strategies in response to market needs and demands.
• Areas of focus: Target tools to budget gross revenue, surgeries and admissions

• Troubleshoots through obstacles to remove barriers to successful deployment of business development initiatives, while keeping key projects on track, meeting deadlines and ensuring completion
• Monitors and measures success of strategic initiatives, including tracking volume, market share, quality/clinical outcomes, costs and other operational and financial performance metrics.
• Attend Market/Regional CEO meetings to present data driven results and strategies
• Areas of focus: surgery analysis, dashboards (decision point / accountability data), data tracking, network integrity tool, CEO call agenda

• Work in collaboration with each member of Regional Leadership to prepare site-visit agendas and data prep for key facility presentations to the Region.
• May assist with site-visit decision points, key summary notes and actions.
• Set appropriate cadence with Regional Leadership on tactical calls for site-visit follow-ups and opportunities.

• Must possess a Bachelor’s degree in Business Administration or related field from an accredited institution
• Master of Healthcare Administration or MBA with Healthcare concentration degree also required; Majority of coursework in classroom setting highly preferred

• 2 years operations within an acute care hospital experience required; CHS experience highly preferred
• Proven experience in planning and executing healthcare growth strategies that produce volume, market stabilization/growth and positive net revenue and EBITDA
• Strong understanding of current healthcare trends and challenges
• Excellent communication, collaboration, and interpersonal skills
• Ability to multitask, meet deadlines, and have the flexibility to accommodate schedules, travel, events, projects, etc. as they arise
• Must have excellent organizational skills
• Requires the ability to work in a fast-paced environment