Organizational Change Management (OCM) & Learning Analyst

Job Summary

Community Health Systems (CHS) is hiring an Organizational Change Management (OCM) & Learning Analyst to join our Electronic Health Record (EHR) Team. This role will support change and learning strategies that drive readiness, adoption, and effective use of EHR products and solutions. You will assess stakeholder and learning needs, develop enablement solutions, and apply change management practices to support successful implementation and sustainment. As a member of the End-User Experience & Engagement team, you will partner with clinical, operational, product, technology, and project teams to improve the EHR experience and advance organizational priorities.

Essential Functions

• Support organizational change and learning strategies for EHR products, healthcare technology initiatives, and organizational transformation.
• Assess change, capability, and learning needs to identify stakeholder impacts, readiness gaps, adoption barriers, and appropriate solutions.
• Partner with clinical, operational, technology, learning and development, and project teams to integrate change and learning activities into implementations, releases, and organizational initiatives.
• Design and coordinate learning and enablement solutions, including role-based training, curricula, job aids, workflow resources, and other learning content using adult learning and instructional design principles.
• Apply change management practices to support stakeholder engagement, readiness, adoption, and sustainment of new technologies, workflows, and processes, including go-live and post-implementation activities.
• Support super user programs by developing enablement resources, coordinating engagement activities, and facilitating ongoing knowledge sharing and adoption.
• Support project governance, learning standards, and operational processes to ensure consistent, high-quality EHR learning and end-user experiences.
• Evaluate learning and adoption effectiveness using feedback, engagement, readiness, and other relevant measures to identify improvement opportunities.
• Apply learning and change management best practices and emerging technologies to enhance learner experience and organizational effectiveness.
• Translate complex clinical, operational, and technical information into clear, actionable learning and change resources and facilitate knowledge sharing across stakeholder groups.
• Maintain accurate project and learning documentation, including plans, materials, assessments, readiness activities, and lessons learned.
• Perform other duties as assigned. Maintain regular and reliable attendance. Comply with all policies and standards.

Qualifications

• Advanced degree in Organizational Development, Organizational Psychology, Learning and Development, Healthcare Administration, Public Health, Business Administration, Education, or a related field preferred; or the equivolent experience.
• Relevant professional certification in change management, organizational development, instructional design, learning and development, project management, healthcare administration, or health informatics is a plus.
• 3-5 years of relevant professional experience supporting organizational change, learning, enablement, implementation, or transformation initiatives.
• Experience applying change management principles and practices to assess impacts, build readiness, engage stakeholders, and drive adoption.
• Experience developing and delivering learning, enablement, or change strategies for diverse stakeholder audiences.
• Experience collaborating with cross-functional project, product, clinical, operational, technology, and other stakeholder teams to support change initiatives.

Knowledge, Skills and Abilities

• Experience in instructional design, curriculum development, adult learning, or learning content creation, preferably for healthcare technology or EHR products.
• Experience applying formal change management methodologies, tools, and practices.
• Experience developing role-based training, job aids, and other learning resources to support EHR or technology adoption.
• Experience supporting EHR implementations or enhancements, clinical technology adoption, or healthcare transformation within a healthcare or health system environment.
• Experience supporting product releases, go-live readiness, and post-implementation adoption.